Category Focus on topics Communication channels and response methods Contact method Communication Frequency Communication Performance in 2023
Shareholders and Investors Financial Information
Operational performance
Corporate Governance
Shareholders' Equity
1. Regularly disclose the company's financial performance through the stock exchange website and annual report, and review and analyze the operation and information.
2. Hold regular shareholder meetings to explain operational performance to investors and respond to concerns.
3. Simultaneously publish real-time important information on the stock exchange public information observatory and the company's website.
4. Set up an email mailbox and a contact number on the company's website to establish a smooth communication channel between investors and the company.
Speaker : General Manager Zhaopei Li
Acting Spokesperson : Huilun Huang, Accounting Supervisor
Tel : + 886 5 557 5555
Fax : + 886 5 557 0555
Email :
● Annual Shareholders' Meeting
● Occasional Institutional Investor Meetings
● Occasional Significant Information Disclosure
● Weekly Management Meetings
● Annual Shareholders' Meeting on May 12, 2023
● Attended one domestic institutional investor meeting on September 13, 2023
● Released nine significant announcements in both Chinese and English
● Weekly management meetings
Community and NGO Institutions
Corporate Governance and Legal Compliance
Regulatory compliance
Community Care and Giving Back
Environmental issues
1. Maintain good interaction with competent authorities and participate in relevant seminars.
2. Cooperate with the competent authorities to carry out various safety compliance inspections.
3. Sponsor community welfare activities.
4. Environmental safety communication and participation in the community to maintain a good relationship.
● Occasional electronic official documents from authorities
● Biannual fire safety training
● Annual fire safety inspection reporting
● Exchanged over 84 electronic official documents with authorities
● Biannual fire safety training and preventive evacuation drills in 2023
● Annual fire safety inspection reporting as per regulatory requirements
Client Customer service
Product quality and safety
Customer satisfaction
1. Cooperate with the customer's product, environment, responsibility and other requirements and inspections, and cooperate with prevention and continuous improvement.
2. Customer Satisfaction Survey.
3. Product quality management.
4. Customer complaint management system.
● Occasional service feedback
● Immediate quality issue response
● Continuously monitor service feedback and provide immediate responses
● Daily email responses to customer issues, coordinating with suppliers to address quality concerns and minimize complaints
Suppliers Supplier management
Product quality and safety
Environmental protection and pollution control
1. Periodic evaluation of suppliers.
2. The incoming inspection sampling is monitored according to GP specifications.
● Biannual supplier evaluations
● Ongoing non-toxic raw material certification
● Ongoing raw material inspection
● Annual supplier evaluations; 28 evaluations completed in the first half of 2023, all rated as qualified suppliers.
● All raw materials obtained with test reports from accredited institutions, supplier guarantees, and SDS ( Safety Data Sheets ).
● Inbound raw material inspection according to GP standards.
Staff Employee Welfare Measures / Workplace Safety
employee communication
Education and Training / Talent Development
Performance appraisal
1. There are channels for employee communication and grievances and regular labor-management meetings.
2. Establish a complete salary and welfare system to give employees reasonable treatment and rewards.
3. Various educational and training courses are held regularly every year.
4. Annual performance appraisal.
Human Resources
Tel : + 886 5 557 5555
Email :
● Quarterly labor-management meetings
● Quarterly employee welfare committee meetings
● Occasional new employee training
● Occasional professional competency training
● Biannual performance evaluations
● Held four labor-management meetings in 2023, ensuring employee rights through mutual communication.
● Quarterly employee welfare committee meetings
● New employee training: Each new employee receives training within one month of joining and has an individual work plan.
● Occasional professional competency training: Internal and external seminars and workshops to enhance professional knowledge.
● Biannual performance evaluations : Mid-year performance evaluations in June 2023, used as a reference for promotions and salary adjustments.